Transfer to new computer

Please post any installation issues here.
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amfuller
Posts: 2
Joined: Mon Nov 03, 2008 9:47 pm

Transfer to new computer

Postby amfuller » Wed Jan 21, 2009 5:59 pm

I have just installed BankTree on a new laptop (my old laptop died). I already registered and paid when I was using it on my old computer.

How do I validate/activate/register the installation on my new computer without having to pay again?

BankTree Support
Site Admin
Posts: 78
Joined: Sat Jun 18, 2005 12:18 am

Postby BankTree Support » Wed Jan 21, 2009 9:08 pm

For informaion only.

Restore from backup, or let us know - and we will reactive the software

amfuller
Posts: 2
Joined: Mon Nov 03, 2008 9:47 pm

All fine now

Postby amfuller » Wed Jan 21, 2009 11:15 pm

Thank you for the reactivation - all works now - thanks for the prompt response.

Fuzzy
Posts: 1
Joined: Mon Mar 16, 2009 3:59 pm

Postby Fuzzy » Mon Mar 16, 2009 4:21 pm

Why is it not possible to run the software by providing the customer with their own activation details? When encountering a problem when installed on your ie laptop why cannot you just install and copy your dat file to a free desktop especially if you wish to use it on a different OS whilst waiting for support?

BankTree Support
Site Admin
Posts: 78
Joined: Sat Jun 18, 2005 12:18 am

Postby BankTree Support » Mon Mar 16, 2009 11:00 pm

Yes you can, run a backup on the source computer. Then run a restore on the destination computer.


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